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Working together to reduce scam calls and SMS.

What it is

The Scam Prevention Code is an industry code of practice for Network Operators and A2P SMS Partners to identify, verify and take action in response to scam calls and SMS to mobile phones and landlines.

Purpose

To provide fair and consistent policy standards for network operators to help inform, prevent and protect customers against scam phone calls and SMS. 

Who it applies to

Network Operators and A2P SMS Partners who choose to sign up to the Code.

Who it affects

Landline and mobile phone customers

Network Operators

A2P SMS Partners

Code status

Code type: Voluntary Code
Document version:  November 2022.

 

Looking for something else?

Advice for consumers

What are the most common types of scam calls? And what should you do if you receive a suspicious call?

Find out more

Last Modified On Tuesday, 15 November 2022