Protecting customers by providing a fair, consistent standard for service provider disconnection polices
What it is
The Disconnection Code (the Code) provides guidelines for telecommunications providers to comply with when developing, operating and applying their disconnection policies for residential customers.
Purpose
To provide fair and consistent disconnection policy standards for telecommunications service providers that help inform and protect customers.
Who it applies to
Telecommunications service providers who choose to sign up to the Code.
Who it affects
Residential telecommunications customers.
Code status
Code type: Voluntary code
Document version: 2nd edition. October 2013.
