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Protecting customers by providing a fair, consistent standard for service provider disconnection polices

What it is

The Disconnection Code (the Code) provides guidelines for telecommunications providers to comply with when developing, operating and applying their disconnection policies for residential customers.


To provide fair and consistent disconnection policy standards for telecommunications service providers that help inform and protect customers.

Who it applies to

Telecommunications service providers who choose to sign up to the Code.

Who it affects

Residential telecommunications customers.

Code status

Code type: Voluntary code

Document version: 2nd edition. October 2013.

Signatories to this Code

Last Modified On Friday, 5 June 2020