Setting minimum standards for credit related disconnection and restriction of telecommunications services should a customer not meet their commitments under their terms and conditions of their contract for service. Protecting vulnerable consumers by ensuring they are not unduly disconnected.
What it is
The Disconnection Code (the Code) provides guidelines for telecommunications providers to comply with when developing, operating and applying their disconnection policies for residential customers.
Purpose
To provide fair and consistent disconnection policy standards for telecommunications service providers that help inform and protect customers.
Who it applies to
Telecommunications service providers who are signatories to this Code
Who it affects
Residential telecommunications customers.
Code status
Code type: Voluntary code
Document version: May 2016
TCF-Disconnection-Code