The TCF has approved a proposal from the UFB Product Forum to establish a working party to develop an industry code on the basic minimum standard for the activities required to successfully install fibre at a customer premises.
The UFB Product Forum has a long standing issue logged regarding the installation of fibre. The TCF hosted a series of customer experience workshops where the industry considered the installation process from the customer’s point of view. From these workshops it was apparent that at each step there were many activities, varied outcomes and no agreed basic process outputs that the industry as a whole was working to. The UFB Product Forum proposed that if the industry was indeed going to make improvements to the customer experience then it needs to agree on the basic process steps, activities and outputs for the end to end install lifecycle.
At the June TCF Board meeting, a proposal from the UFB Product Forum was approved to establish a working party to develop an industry code on the basic minimum standard for the activities required to successfully install fibre at a customer premises. The objectives of the working party are to:
- seek solutions to reducing time from order to installation
- review and compare good and poor installation practices
- determine the root cause of issues and reduce
- agree a process to manage failed installations.
The TCF is now seeking representatives from its membership for this working party.