What it is
The Customer Transfer Code for Fibre (the Code) specifies the transfer process and supporting behaviour that service providers and network operators must adhere to when facilitating a transfer of a customer’s fibre telecommunications services in New Zealand.
The purpose of the Code is to ensure a positive customer experience when they request to transfer their fibre services between service providers in New Zealand.
Who it applies to
This Code applies to Network Operators and telecommunications Retail Service Providers (RSPs) that provide Fibre based Services to their Customers.
Who it affects
Customers who switch their fibre services from one fibre service provider to another fibre service provider.
Out of scope
- Porting of local, mobile or toll-free numbers
- Transfer of mobile phone service
- Transfer of copper services
- Transfer of wholesale fibre services between Local Fibre Companies
Code type: Voluntary Code
Approved: 26 May 2022
Document version: Third issue