Ensuring the effective delivery of emergency calls made via voice services
What it is
The Emergency Voice Calling Services Code (the Code) specifies call quality standards for voice calls to emergency services and customer information to be provided to emergency service providers.
Code signatories are required to provide customer billing name and address details to the Emergency Services Providers' National Location Register. This allows emergency service providers to provide assistance to 111 callers who are unable to identify their location to the 111 service themselves in an emergency.
To specify service performance and customer information standards for emergency calls made via voice telephony services
Who it applies to
Providers of voice telecommunications services to customers.
Who it Affects
- Emergency service providers such as Fire, Police and Ambulance which are accessible by a 111 emergency call.
- Telecommunication service customers
Document type: Mandatory code
Document version: 4th Edition, April 2022, Out for Public Consultation.